Along with society's progress and the insurance market unlock, insurance companies such as bamboo shoots after a spring rain as everywhere grounded, industry competition is more and more intense. The problem is increasing also, products, sales, supervision and the people most often mentioned topics -- claims. Nowadays the competition, product innovation and optimization are only one aspect, as people on the requirements of improving the quality of services, insurance claims service standards gradually become become the insurance company an important respect of the competition.

This paper combined the present Chinese major insurance company insurance claims and customer service satisfaction investigation of claims, China Life Insurance existing problems, and puts forward the suggestions for improvement. The insurance company's long-term strategic development, insurance industry regulation and safeguard the interests of the masses have a certain significance. Believe that the future competition will become the insurance company claims service competition, establish perfect compensation mechanism, service platform and the supervision system, will make the enterprise talent showing itself. If we can solve the difficult problem of insurance claims, the Chinese insurance market will have a qualitative leap.

分享到